IBNIWEB respects your privacy. This policy applies to ibniweb.com, our contact process, and the project-design tools available through the site. It explains our practices in plain language and is intended to reflect Canada’s fair information principles.
1. Who is responsible
IBNIWEB is responsible for personal information under its control. Our Privacy Officer receives questions, access requests, correction requests, withdrawals of consent, and complaints at hello@ibniweb.com.
2. Information we collect
We collect information you choose to provide when you email us, complete a project request, use the website-design brief, or otherwise communicate with us.
- Contact and identity information, such as your name, email address, business or project name.
- Project information, including goals, preferences, existing website URLs, reference links, questionnaire answers, sketches, and messages.
- Files you choose to upload, such as logos, brand files, images, PDFs, documents, ZIP archives, and generated wireframe files.
- Basic technical and security information that our hosting infrastructure may record, such as IP address, browser or device type, request time, referring page, error logs, and activity needed to prevent abuse.
Do not send passwords, payment-card details, government identifiers, health information, or other sensitive information through our forms or uploads.
3. Why we use information
We use personal information only for purposes a reasonable person would consider appropriate, including to respond to inquiries, assess and prepare website projects, communicate about requested services, deliver and support contracted work, protect the site from misuse, maintain business and tax records, improve our services, and meet legal obligations.
- A project inquiry does not enroll you in a marketing list.
- We do not sell or rent personal information.
- We do not use uploaded project files to train public artificial-intelligence models.
4. Consent and communications
By choosing to submit information, you consent to its collection, use, and disclosure for the purposes explained at the point of collection and in this policy. You may withdraw consent, subject to legal or contractual limits, by contacting us.
We may send service messages that relate to your inquiry or project. We will send promotional electronic messages only where permitted by law and will include sender identification and a practical way to unsubscribe.
5. Service providers and disclosure
We may give limited access to providers and contractors that help us host the website, operate email, secure the service, store business records, or deliver your project. The project-design form currently sends submissions and attachments to IBNIWEB through Hostinger email infrastructure.
- Providers may process information only for the services they perform for us and are expected to protect it.
- We may disclose information where required by law, to protect rights or safety, investigate fraud or abuse, obtain professional advice, or as part of a business reorganization with appropriate protections.
- We do not disclose personal information to advertisers or data brokers.
6. Processing outside your location
Our providers may process or store information in Canada or other countries. Information handled elsewhere may be subject to the laws and lawful access authorities of that jurisdiction. We remain accountable for personal information transferred to providers for processing and use contractual or other appropriate safeguards where required.
7. Retention
We keep personal information only as long as reasonably needed for the purposes described above, to complete a project, handle a dispute, maintain required business records, or meet legal obligations. Unsuccessful inquiries and project briefs are normally reviewed for deletion or anonymization within 24 months after the last meaningful interaction. Contract, invoice, and transaction records may be kept for the legally required period. Backups and email archives may take additional time to cycle out securely.
8. Security and incident response
We use administrative, technical, and organizational safeguards appropriate to the sensitivity of the information, including access controls, encrypted transport where supported, file-type and size limits, same-origin checks, and rate limiting. No internet transmission or storage system is completely secure. If a breach creates a real risk of significant harm, we will investigate and provide notices or reports required by applicable law.
9. Cookies and analytics
IBNIWEB does not currently use advertising cookies, cross-site behavioural tracking, or third-party advertising analytics on this website. The site and hosting platform may use strictly necessary technologies and standard server logs to provide, secure, and troubleshoot the service. If we add non-essential analytics or marketing technologies, we will update this policy and request consent where required.
10. Your choices and rights
Subject to applicable law, you may ask whether we hold personal information about you, request access to it, ask us to correct it, withdraw consent, or ask us to delete information no longer required. We may need to verify your identity before acting and may retain information where law or an existing contract requires it.
- Send requests to hello@ibniweb.com with “Privacy Request” in the subject line.
- We aim to respond promptly and within any time limit required by applicable law.
- You may challenge our compliance with this policy and, if unresolved, contact the Office of the Privacy Commissioner of Canada or another competent regulator.
11. Children
Our services are intended for businesses and people able to enter a contract. They are not directed to children, and we do not knowingly collect personal information from children without appropriate consent. A parent or guardian who believes a child has submitted information should contact us.
12. Third-party links
The site links to client websites, social platforms, and other third-party services. Their privacy practices are governed by their own policies, and IBNIWEB is not responsible for those practices.
13. Accessible formats and changes
You may request this policy in an accessible format through hello@ibniweb.com. We may update it when our services, providers, or legal obligations change. We will post the revised version and effective date here and provide additional notice when required.
14. Contact
Privacy Officer, IBNIWEB — hello@ibniweb.com. Please do not include sensitive identification documents in your first message.